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Korean Mall

  • NCT127
  • BTS
Home  >  Help  >  Main
  • How long does it take to replace my item?
    Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 business days.
  • How do I return an item?
    Before returning an item, we recommand you to check our KoreanMall Return Policy first and contact us.
    You can return your item within 7 days from the date you received the item.

    Unclaimed Return :
    If a parcel is returned to KoreanMall the customer is responsible for the shipping cost because it was unclaimed.

  • How do I track my return status?
    You can track return status using the tracking number provided to you by our logistics partner or via our
  • How soon will I receive my refund?
    Your refund will proceed only after your order arrives back to our warehouse, and condition of the box has to be monitored first.
    If everything is fine, We will proceed your refund within 5 business days.

    If the refund hasn't appeared after the next two months’ statement,
    please contact your bank directly and ask about pending refunds on your account.
    - You can submit refund request within 7 days after you have received items.
  • I have bought an item on promotion or with a voucher. What amount will you refund me?
    For the items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.
    For example: If you purchased an item on sale for $ 100 and its original value was $ 1,800, we will refund you $ 100.

    If you purchased an item with a voucher, we will refund you the amount you paid for the item and
    provide you with a replacement voucher with the same value as the original voucher.
  • What is 200% refund?
    We assure you that KoreanMall only sells Genuine Items. If you receive a counterfeit item we will refund double the price.
  • The ordered product and delivered product is different.
    If wrong product is delivered, you can submit refund request.
    Please contact us before shipping them to KoreanMall.
  • The delivered product is damaged/faulty/missing.
    In case of product damage, wrong delivery, product information errors and other inconveniences caused by KoreanMall.
    Customers are eligible for requesting returns and refunds.
  • Are there any reason If I can't refund or return?
    Returns request will not be approved if TAG, BOX, Label, Wrapping is damaged, compositions and gifts are left out, repaired, laundered, or discarded.
  • How much do I get back my money for returned packages?
    Returned Packages will be refunded according to the Return Reason after the parcel arrives back to our facility.
    Most of cases, we should get customers partial refund deducting the first shipping fee.

    **Shipping Fee Policies For Returned Packages
    Insufficient Address If the item is returned due to put the wrong shipping address by customer, customers can be get refunded deducting first shipping fee.
    Custom Charge If your item is not approved by customs due to unpaid custom fee, Customers can be get refunded deducting shipping fee.
    Refused If the customer refuses to accept parcel, first shipping fee will be deducted from the refund amount.
    Absence of addressee In case the parcel failes to be delivered with absence of addressee and returned, refund will be given excluding the first shipping fee.
  • How can I cancel my order?
    To cancel your order, please send us your request at
    We will help you canceling it and notify you when it's done.
  • How do I register for a Koreanmall account?
    Register for a KoreanMall account is fast and easy.
    There are 2 types of sign in KoreanMall.
    1) Go to HERE and fill in the details.
    2) Go to HERE and click Facebook or Google
  • I cannot remember Password.
    STEP1. Go to HERE
    STEP2. You can click on "forgot your Password?".
    We will send a link to your email address allowing you to create your new password.
    Then you can log in to your account with the new password.
  • How do I change the information in my account?
    To change the information in your Koreanmall account, you can log in to your account,
    choose My page > Account Info, and edit anything you want (e.g. name, password).

  • I want to close my KoreanMall account.
    You can close your KoreanMall account by contacting us. Please click HERE
    However, before you decide to close your KoreanMall account,
    Please be advised that all the deleted data including K-Money and Coupons, shopping lists from your current account cannot be brought back.